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| 1. Introduction
The general terms and conditions of sale detailed below only govern the contractual relationship between the User (hereafter referred to as You) and the trader Webcam-Shopping.com (hereafter referred to as We) belonging to the company Exacam SARL with a capital of 7.622,45 €, whose headquarters is situated at "Résidence les oiseaux bleus 3, rue Stendhal 38 360 Sassenage" and registered on the register of companies and commerce in Grenoble under the number RCS Grenoble 441 584 489. Both parties accept these conditions unreservedly. These general conditions of sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written prior dispensation. We maintain that, by confirming your order, you unreservedly accept our general conditions of sale, having read them. These Terms and Conditions of Sale are important to you and Exacam as they have been designed to protect your rights as a valued customer and to protect our rights as a business and to create an understanding between us.
2. User
Webcam-Shopping web site is reserved to registered companies. During account creation, the user should provide the company name and his registration number.
3. Order
3.1 – Methods of ordering
We undertake to accept your order according to the conditions of the present general terms of sale. You may choose to order:
On the Internet: www.webcam-shopping.com – 24/24h
By telephone: +33 (0)6.12.57.33.99 – Monday to Friday from 9 a .m. to 6 p.m.
By post by post with a printout of your order and payment method to: Exacam, Résidence les oiseaux bleus 3, rue Stendhal 38 360 Sassenage FRANCE. We will send you confirmation by e-mail that we have received your order.
The ordering process consists of four (4) easy steps. Once you have chosen the products you would like to buy and have confirmed your basket, you must: - log in; - choose your delivery method;
- accept the general terms and conditions of sale by ticking the box reserved to this effect on the order summary page (entitled « Order summary »);
- select your method of payment.
Once you have chosen your method of payment, you must pay for your order, which legally finalises the purchase agreement made with Webcam-shopping.
3.2 – Accepting your order
Webcam Shopping reserves the right to cancel any order made by a customer with whom there exists a legal dispute relating to the payment of a past order.
4. Prices
The prices indicated on the Site are in Euros and include all taxes but do not include delivery.The chosen possible delivery costs are indicated for the User during the product selection and are invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but will apply the current rates as indicated to you on the site at the time the order was placed.
5. Availability
The command will be executed no later than 30 days from the day following that on which the consumer places his order.
In case of unavailability of the product ordered, including due to our suppliers stock shortage, the consumer will be informed as soon possible and he will be able to cancel the order.
The consumer will then have the option of requesting either a refund of amounts paid within 30 days of their payment, or exchange the product.
6. Delivery
6.1 - Generalities
The products purchased from Webcam Shopping are delivered in UE countries. The products are delivered to the delivery address that you have specified during the ordering process. The delivery times indicated are average times and correspond to the time taken to process and deliver the order. In the event that articles are delivered at different dates due to conditions of availability, the delivery time is based on the longest stated delivery time. Webcam Shopping reserves the right to split deliveries but in such cases your participation in the processing and carriage costs will be invoiced for a single delivery only. Webcam Shopping cannot be held responsible for the consequences of a late delivery.
In the event of payment by cheque the order will be processed upon receipt of the cheque. Consequently, the applicable delivery times are those in force on the day of receipt of the cheque and can therefore be modified in relation to those indicated on the day that the order was placed.
6.2 – Delivery problems
You are responsible for checking that the merchandise conforms to your order on delivery prior to signing the delivery slip and you must note down and sign your declaration of any anomalies concerning the delivery on the delivery form (e.g. damaged product, etc.). You should also confirm any problems to the carrier within two working days of receipt of the article(s) and send a copy of this document to Webcam Shopping within the same period. Any products needing to be returned to us must be sent back within two working days of receipt of the delivery. We cannot accept any claim formulated after this time. We can only accept products that are returned in their original state (packaging, accessories, manual, etc.).
6.3 – Conformity and quality
We undertake to reimburse or exchange any products that do not correspond to your order (defective or non-conform). Any claim concerning articles that do not correspond to your order (delivery error, non-conformity of products, etc.) must be formulated on the date of delivery or at the latest within the two days of the delivery date either by e-mail, fax or registered post with acknowledgement of receipt. All claims should be sent to the address given in article 9 "Customer Service". All claims must include the contact details of the purchaser, the delivery slip number, the product references featured on the delivery slip and justification of the claim. We cannot accept any claim made outside of this time period. Returned products can only be accepted for complete products in their original state (packaging, accessories, manual, etc.) with a copy of the purchase invoice.
6.4 – Reimbursing carriage costs
For the cases mentioned in articles 6.2 and 6.3, we will reimburse you for the carriage costs and the expense of returning the merchandise. However, please note that the sum reimbursed for the cost of returning the merchandise cannot exceed the sum of the carriage costs invoiced.
7. Payment
Payment for your purchases can be made:
- By credit card: Visa, MasterCard, American Express, other bank credit cards
- By cheque
- By bank transfer
- Cash on delivery
All cheques must be in Euros only and issued by a bank with a domiciliation address in metropolitan France or Monaco . The cheque is cashed immediately upon receipt.
The maximum amount for a credit card transaction is 1 000 €.
Security
Our website is secured: We use the SSL encryption procedure and we have also reinforced all our encrypting and scrambling procedures to protect all payment-related data as effectively as possible.
8. Satisfied or reimbursed
8.1 – You have a fortnight counting from the date of receipt to send back any product that does not satisfy your expectations. You will be responsible for the carriage costs and expenses of returning the merchandise. We will reimburse the cost of the product(s) purchased only. Merchandise should be returned to Exacam, Résidence les oiseaux bleus 3, rue Stendhal 38 360 Sassenage FRANCE . The present right to return merchandise can only be accepted for products returned in full and in their original state (packaging, accessories, manual, etc.) with a copy of the purchase invoice. We will not accept any returned articles that are incomplete or have been damaged or soiled by the Customer.
8.2 - The present right to return merchandise does not apply to IT software copied by the Customer or for services that have already been commenced, with the Customer’s consent, before the end of the two week period mentioned above.
8.3 – We undertake to reimburse you within 30 days (inclusive) of the date of receipt of the products. Webcam Shopping can choose to reimburse the cost of the products by crediting your bank account or by sending a cheque in the name of the customer who placed the order to the address specified for the invoice.
8.4 – Dispatches requiring cash on delivery cannot be accepted under any circumstances.
9. Customer service
For any further information or queries, our Customer Service team is at your disposal:
Tel.: +33 (0)6.12.57.33.99
Address: Exacam, Résidence les oiseaux bleus 3, rue Stendhal 38 360 Sassenage FRANCE
10. Litigation and responsibility
10.1 – The products that we propose conform to the French laws in force and to the standards applicable in France . The photographs, texts, informational graphics and characteristics illustrating the products presented are not contractual. As a result, Webcam Shopping cannot be held responsible in case of error or omission in any of the product photographs, texts, informational graphics or characteristics or in case of modification of the product characteristics by the suppliers.
10.2 - Webcam Shopping cannot be held responsible for the failure to carry out the agreed contract as a result of stockouts or unavailability of the product, cases of force majeure, disturbances to services or full or partial strike action connected with external services particularly postal services, transport and/or communications services, or in the event of flood or fire. Webcam Shopping cannot be held responsible for indirect damage caused by its staff or for operational losses, profit losses, misfortune, damages or expenses arising as a result of the purchase of the products. Webcam Shopping cannot be held responsible for any loss of data, files or damages defined in the previous paragraph.
10.3 - Webcam Shopping cannot be held responsible for the total or partial impossibility of using the products particularly in cases of incompatibility of equipment and is not obliged to compensate or reimburse the customer in such circumstances.
10.4 – Hypertext links may transfer visitors to the Webcam Shopping website towards other websites. Webcam Shopping disclaims all responsibility in the event that the content of these sites is in contravention of the legal and regulatory dispositions in force.
The present contract is subject to French law. The original language of the present contract is French. Any legal dispute arising as a result of the present contract lies within the jurisdiction of the Courts of Grenoble (France).
11. Guarantee
Products purchased from Webcam Shopping come with a guarantee as indicated in the product article file presented on the website. You are advised to contact the Customer service department for information concerning the after sales service procedures to follow in the event of any problem or breakdown relating to a product. It is imperative that you keep the product purchase invoice in order to benefit from the product guarantee.
The guarantees do not cover:
- Replacement of consumables (batteries, bubs, fuses, antennae, microphones, optics),
- Inappropriate or non-conform use of the products. We request that you always read the user manual provided with products attentively,
- Breakdowns connected to accessories (supply cables, network cable),
- Defects and their consequences due to the intervention of a repair technician that has not been approved by Webcam Shopping,
- Defects and their consequences due to the use of the products in situations different to those for which the product was designed,
- Defects and their consequences due to any external factor.
However, you will benefit from the dispositions of the legal guarantee particularly those concerning the guarantee against latent defects.
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